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Help Centre > Appointment Instructions



Thank you very much for choosing Izabella Bordignon London.

This is where the magic happens. You tell us your vision, and we make it a reality. With our one-on-one consultations and a range of inspirational styles, Izabella Bordignon London takes the look you want and makes it uniquely yours. Our services will speak for themselves, and your beauty routine will never be the same. Trust us!

We always endeavour to give you our best service, and to do so we need to know your needs. Please read carefully our information and requests.

Appointment Confirmation and Payment

To confirm and secure your appointment we require 50% deposit. This amount will be deducted from the total charge for your appointment. Deposits are non-refundable. However, you may reschedule your appointment if you do so at least 72 hours before the appointment time.

How long is the appointment?

All of our services include a consultation at the beginning of the appointment. Appointment length differs depending on the service, hair length and texture.

Hair Cut & Hair Treatments

Keep your hair as you normally style it on a day-to-day basis

Our service takes an average of 60-90 minutes

Hair Colouring

  • Highlights/Balayage Blonde hair: 4 to 5 hours
  • Highlights/Balayage Brown/Black hair: 3 to 4 hours
  • An extra session may be necessary, depending on the condition of the hair and its development.

How do I prepare for my appointment?

  • a previous hair evaluation is essential (online or in person)
  • allergy specifications (please advise if any)
  • front and back hair photo taken in direct sunlight (send via WhatsApp click here)
  • 3 references (at least one from @izabellabordignon)
  • if you have done any colouring in the past, please inform us
  • if you have done any Brazilian Blowout / Straightening Treatments in the past, please inform us

Hair Colouring Procedure

  • We perform a hair colouring test to analyse the strength and health of your hair.
  • Your hair colouring test may be rejected if it is elastic or sensitised. In that case, we will do a hair treatment and give you directions to strengthen your hair before doing a new hair colouring test. The cost of the hair treatment, consultation and hair colouring test is £99 . Remember: hard water is one of hair’s biggest enemies. We recommend you use a shower filter and a shampoo formulated for hard water.
  • Our professionals will choose the best colour and technique for your hair. It is mandatory that you have at least 3 desirable references, one of them being from @izabellabordignon.
  • During the hair dying, we will provide capillary protectors to maintain the health of the hair from powder bleach.
  • A Reconstruction Treatment after the procedure is highly recommended. We recommend IB Detox Max or IB Special Blend treatment.
  • During the first month after the procedure, it will be necessary to pay more attention to and care for your hair.
  • It is important to use all of Izabella’s products daily. We suggest at least 1 professional hair treatment a month to maintain the shine and health of your hair.
  • After a chemical procedure, the oxidative process (change of colour) happens faster, and because of that, we recommend toning your hair every 4 to 6 weeks to maintain the colour.
  • For a follow up full balayage, we suggest 3 months minimum break for complete hair recovery.

Pre-Hair Test/Colouring Protocol (30 Day Period):

Keeping your hair strong and healthy is a priority so, prior to a full colour treatment we recommend this routine for the 30 days before treatment to maximise incredible results with as minimal damage to the hair as possible.

  • Use hair oils 1-2 times per week, as a pre-shampoo, 1 hour before sleep. Apply the entire length to the tips of the hair (do not apply on the roots).
  • Wash your hair with a moisturising shampoo (we recommend Wella Professional or Davines) in the morning, and apply a hair mask of your preference. Suggestions: Davines OI Oil or Oil Reflections, from Wella.
  • Use 5 pumps of hair oil on wet hair and dry it as usual.
  • In the case of frizziness, use hair oil on dry hair as well. The oil helps to maintain the hydration of the hair cuticles.
  • Use heat as little as possible during this period.
  • Every step is important and must be executed to reinforce the structure and maintain the strength of the hair during the bleaching/colouring process.

Hair with Brazilian Blowout / Straightening Treatments:

  • The Brazilian Blowout encapsulates the hair strand, making it difficult for the bleach to perform. The chemical components of Brazilian Keratin are mostly not compatible with the bleaching process, resulting in hair breakage.
  • The Brazilian Blowout makes it difficult to reveal the true hair colour, and so the entrance and removal of the colour pigment. For that reason, we cannot guarantee a 100% satisfactory result for hair treated with Brazilian Blowout.

Hair & Makeup

How do I prepare for my appointment?

  • allergy specifications (please advise if any)
  • front and back hair photo taken in direct sunlight (send via WhatsApp click here)
  • 3 references Styles



  • For makeup, please have a makeup-free, cleansed and moisturised face prior to our / your arrival.
  • Please advise beforehand (if possible) what is your skin tone (Light, Medium, Dark), so our professionals can bring the right foundation, concealer, bronzer and blush
  • Set aside time for our appointment with no interruptions
  • Our service takes an average of 45-60 minutes

Blow Dry, Hair Up & Styles

  • Please advise beforehand (sending if possible) photo showing the colour and length of your hair
  • Specify whether there is a need for a hair accessory / extension
  • Blow Dry / Dry Styling takes an average of 35 minutes
  • Please arrive with already clean and dry hair for blow dry styling – if you wish to opt for a wash before styling there is an additional charge of £20
  • Hair Up takes an average of 55 minutes


Our express services are simple, subtle and elevated – the perfect option if you need to get glam on a time crunch.

Light & Natural Makeup 30 mins

Opt for our light & natural makeup to achieve a soft and effortless look. If you aren’t used to wearing makeup or need a refreshed look in a hurry, the light & natural makeup service is for you (lashes not included).

Blow Dry/Dry Styling 30 mins

Our blow dry styling is quick without sacrificing quality, giving you sleek and flowing hair without spending hours in the chair. Using a hairdryer and brushes we can achieve volume, bouncy waves or soft curls to create your perfect dry styling experience.


Get the look for any occasion. Are you a wedding guest, bridesmaid or going all out for your birthday? Our luxury services are perfect for any event.

Luxury Makeup 45 mins

Whether you want a flawless ‘no makeup’ makeup or a dramatic finish, we can customise your service and bring your vision to life. Glow from day to night with a face that wows from every angle.

Luxury Hair Styling 45 mins

We begin with a full brow dry and any necessary crimping or teasing to prep the hair and add texture, followed by styling. Our luxury hair service is ideal if you are aiming for an updo, braids or curled styles.


Red Carpet Makeup 65 mins

Need that full glam photo-finish look? Try our red carpet makeup for a flawless finish with no flashback to last the whole day. Perfect for photoshoots, prom or any event with lots of flash photography.

Red Carpet Hair Styling 65 mins

Our most extensive hairstyling option, our red carpet service offers the most secure, long lasting results. If you have an all day event or require a look with more intricate detailing, this is the service for you.

Bespoke Services 85 mins

Have a specific or intricate look in mind for a shoot or event? Our artists will work with you to perfectly execute your pre planned look to ensure flawless results. Email today and let’s discuss your bespoke hair and makeup service!

What happens if I arrive late?

For delays of more than 20 minutes there is a £50 late fee that applies so please allow enough time to arrive at your appointed time.

What if I need to cancel my appointment?

If you have any changes in your schedule and need to cancel or change your appointment, please contact us as soon as possible at: with your name, the time of the original appointment and the desired change, but please note our cancellation policy below.
  • We politely request that you notify the salon at least 72 hours in advance if you wish to cancel or reschedule your appointment to avoid paying a cancellation fee. Failure to cancel your appointment within 72 hours or not attending your appointment on the day, will require a 100% cancellation fee.
  • Appointments cancelled on the day of the appointment time and no-shows will be charged the full list price for the services selected.
  • Any changes to date or time 72h before your appointment won’t be charged.
  • A full payment may be taken if any appointment is cancelled the same day or you do not show up. Please note that deposits are non-refundable regardless of whether a replacement booking is made.
  • Deposits are non-refundable. However, you may reschedule your appointment if you do so at least 72 hours before the appointment time.

How to find us

We are 3 minutes walking distance from Angel Station at Lower Ground Floor 357 City Road.

When you find Anytime Fitness on City Road, we are just a few steps down the road, to be more precise 20 steps.

Find the black door 357 next to a big white window and walk down the steps to the left of it to the white door where we will be waiting to meet you. Please note there is no parking available on site. If commuting, please see the options below.

Commuting options:

  • Angel Station – 3 minutes walk
  • Old Street Station – 15 minutes walk
  • Kings Cross St Pancras – 18 minutes walk
  • Farringdon – 20 minutes walk
  • Highbury & Islington – 23 minutes walk

Parking Options:

  • Elia Mews Car Park – 2 minutes Walk – 29 Nelson Terrace, London N1 8DG
  • ParkBee Angel – Upper Street Car Park – 5 minutes walk – 52 Upper St, London N1 0PW

I had a problem with my service, who do I contact?

We take your satisfaction seriously. If your appointment doesn’t live up to your expectations, we want to hear your feedback. Please email us at or call / WhatsApp +44 7853 085 116